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There are approximately 2,700 central stations in the United States, which communicate and interact with the law enforcement, fire and emergency services agencies. Of this group, fewer than 150 central stations have achieved the “Five Diamond Certified” status.

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What is the CSAA Five Diamond Central Station Certification Program?

The Five Diamond Program is a balanced certification program providing a differentiation in the marketplace because it signifies five points of excellence:

  1. Commitment to random inspections and quality criteria standards by a nationally recognized testing laboratory such as FM Global, Intertek/ETL and UL.
  2. Commitment to the highest levels of customer service.
  3. Commitment to ongoing job-related education and testing by having 100% of its central station operators certified using the CSAA online training series.
  4. Commitment to raising the industry standards through CSAA membership and participation in its activities.
  5. Commitment to reducing false dispatches.

Who can become a CSAA Five Diamond Central Station?

The CSAA’s “Five Diamond 100% Operator Certified Central Station” designation is granted to those central stations who: Have 100% of its central station operators certified by the CSAA Central Station Operator Level I Online course and further pledge to continue all future certifications through the CSAA; are CSAA members in good standing and satisfies all the requirements of the five points of excellence. Companies achieving and maintaining their Five Diamond Certification are committed to serving the public and the AHJ’s (Authority Having Jurisdiction) through the professional development and standardization of training for all of their central station operators. This certification, and its annual renewal, demonstrate a commitment of the Five Diamond Central Station to the continual upgrade in the performance levels of the central station operators who are the first line of defense in private sector emergency response.